Make sure you photo has the extension .jpg or .jpeg and that it is not a .pdf, .png or .bmp file. Also, give your photo a really unique name. Occasionally, the system will pull an existing photo from within the database that has the same name. Just add a few numbers or letters to the name and try to upload again. In addition, if the photo is too large the system may have difficulty uploading it. If your photo is over 4000 pixels in width or height, reduce it by 75%.